AI Brand Visibility

1. Who We Are

Dynvibe 21 rue Gambetta 33600 Pessac Email: dataprotection@dynvibe.com

Dynvibe is a company specialized in Social, Search and Market Intelligence research. For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Dynvibe acts as a data controller for the processing activities described in this Privacy Policy.

2. Scope of this Policy

This Privacy Policy explains how we collect, use, store and protect personal data when:

• You visit our website
• You contact us
• You interact with our services
• You participate in professional exchanges with us
• You access our digital platforms or tools

3. What Data We Collect

We may collect and process the following categories of personal data:

• 3.1 Contact and Professional Information: Name, Company name, Job title, Email address, Phone number.
• 3.2 Technical and Usage Data: IP address, Device and browser information, Log data, Access timestamps.
• 3.3 User Account Information (if applicable): Username, Login history, Access logs.

4. Purposes of Processing

We process personal data for the following purposes:

• Managing client and prospect relationships
• Responding to inquiries
• Providing our services
• Managing contractual relationships
• Improving our services and website
• Ensuring IT security and platform integrity
• Preventing fraud or unauthorized access
• Complying with legal obligations

5. Legal Basis for Processing

Depending on the context, processing is based on:

• Performance of a contract
• Legitimate interest (e.g., business development, service improvement, IT security)
• Consent (where required)
• Compliance with legal obligations

6. Data Retention

We retain personal data only for as long as necessary for the purposes described above.

Specifically:

Analytical logs and usage data (including IP addresses and usernames) are retained for a period of 3 months.

Security logs, used for fraud prevention and incident management, are retained for a period of 6 months.

After these periods, data is either permanently deleted or anonymized, unless a longer retention period is required by law or for legal proceedings.

Other personal data (account or contractual information) is retained in accordance with applicable statutory limitation periods.

7. Recipients of the Data

Personal data may be accessed by:

• Authorized Dynvibe personnel
• IT service providers and hosting providers
• Professional advisors (legal, accounting)
• Public authorities when legally required

We use trusted third-party service providers to support our business operations. In particular, we use HubSpot, a customer relationship management (CRM) platform, to manage client and prospect relationships, communications, and contractual follow-up. HubSpot processes personal data on our behalf and acts as a data processor under a data processing agreement compliant with applicable data protection laws. These service providers are contractually bound to ensure confidentiality, security and compliance with applicable data protection regulations.

8. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are implemented, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Equivalent protective mechanisms

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss
• Alteration
• Disclosure

Security measures include access controls, encryption where appropriate, secure hosting environments, and monitoring of system access.

10. Your Rights

Under applicable data protection laws, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability (where applicable)
• Right to withdraw consent at any time (when processing is based on consent)

To exercise your rights, please contact: dataprotection@dynvibe.com You also have the right to lodge a complaint with your local data protection authority.

11. Cookies

Our website may use cookies and similar technologies. For more information, please refer to our Cookie Policy.

12. Updates to this Policy

We may update this Privacy Policy from time to time to reflect legal, technical or business developments. The latest version will always be available on our website.